Ticketing System

Ticket system under web environment, responsive, allows to have a record of equipment park, generate technical orders, reports, customized modules for customers.

Development time

2 Months

Team

3 Developers

Platafrms

Web

Mesa de trabajo 2 copiaerss

Type

Aplication

Mesa de trabajo 1world mundo

Country

Latin America

Ticketing System

Ticket system under web environment, responsive, that allows to have a record of equipment park, generate technical orders with a copy to the mail, a series of reports, customized modules for customers, user administrator, and technicians, and must be able to keep track of business hours from the time a ticket is created, to generate a report on the Services Level Agreement.

Project Challenges

  • Ticketing system
  • Responsive
  • User and profile management
  • Equipment pool
  • Reporting

Results

A responsive ticketing system was created that allows user management, creation of customer profiles, equipment park per customer, reports, and functionalities required by the customer.

Idea

A responsive ticketing system was created that allows user management, creation of customer profiles, equipment park per customer, reports, and functionalities required by the customer.

Target

Corporate

Main features of the project

We cover the client's main needs and provide the extra effort we are used to.

Self-managed ticketing system

Our ticketing system provides customers with their support portal to create or check the status of tickets. By doing this, we automate the support system, so users do not have to make calls to report problems or track the status of their support requests.

SLA Management

Our ticketing system incorporates SLAs, giving users the best assurance that their issues¿ will be solved within a set timeframe. The system allows you to define your SLAs and will notify you when an SLA has been violated.

Notification rules

When customers make a ticket request, they will receive a confirmation that the system received the request. Our application is so intuitive that it can also send notifications when a ticket is changed or when a technician has been assigned.

Reports

The administrator profile can request reports of created tickets, pending tickets, closed tickets, reports by customer, technician, date range. SLA violations. Technical data of customers with their computer equipment. Reports by type of problem and by the serial number of a  printer or PC. And many other reports that can be configured in our application.

Development Tools

Develop

Tests

Launching

Tell us about your project

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